Bookings Terms and Conditions
All accepted bookings are subject to the terms and conditions explained below. By making a booking with us, you are accepting the following terms and conditions apply:
Prices provided are valid exclusively at the occurrence of the quotation and are subject to availability in subsequent bookings. Prices quoted are all inclusive of GST.
Melbourne Star Chauffeured Cars are not liable in the event of a mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental, be it by the client or any member of the clients’ party. Melbourne Star Chauffeured Cars are not liable for any damages or loss elicited by the deed, negligence or error of any supplier or other third party. Under circumstances where liability is unable to be excluded, liability is limited to the value of the clients’ purchase. If a client has made a booking with Melbourne Star Chauffeured Cars and is unable to locate the Chauffeur and chooses not to contact us, the client will be liable for the full transfer cost.
Administration Fee for Credit Card Payments
When making a payment via Credit Card, Melbourne Star Chauffeured Cars are charged for each transaction, which is included in your invoice. An administration fee of 5% of the total value of the booking is applicable to all bookings settled via Credit Card.
If you wish to make any changes to your booking after the booking has been officially confirmed, these changes can only be accepted subject to availability. Melbourne Star Chauffeured Cars reserves the right to charge a fee in relation to any amendments made to your booking, in addition to any other charges that are applicable to the amendments made.
Extended Times/Additional Routing Instructions
Overtime will apply after the first 15 minutes of pre-scheduled time organized and displayed on the official booking confirmation. Client is responsible in the event of any charges incurred in relation to extra time required for a booking that has exceeded the confirmed schedule. Any extra stops required that were not confirmed and settled at the time of placing the booking will incur extra charges.
Melbourne Star Chauffeured Cars do not issue refunds or exchanges on any bookings except as otherwise specified by the seller. If a refund is issued, Melbourne Star Chauffeured Cars may retain any fees charged. These charges can be up to 100% of the cost of the booking, regardless of whether or not travel has commenced. Special event bookings such as but not limited to, “Grand Prix, Spring Carnival, New Year’s Eve, Christmas Day, Avalon Air Show, Australian Open and AFL Grand Final, Weddings, Tours, On hold bookings” will incur in 100% cancellation charges of the total cost of the booking whether the booking is cancelled entirely or partially.
When making a booking for a wedding or special event, Melbourne Star Chauffeured Cars requires a 50% non-refundable deposit on the day the booking is placed and the remainder is required one-week prior to the day of the booking. For cancellation terms and conditions regarding weddings and special events, please see above.
Additional Booking Terms & Conditions
The driver has the right to terminate run without refund in the event of blatant indiscretion of the part of the client(s). It is illegal to stand through the sunroof and is not permitted in any of our vehicles. Smoking is strictly not permitted in any of our vehicles. In the event that the client or any member of the clients’ party causes damage to the vehicle, the client will be financially responsible to repair that damage. Sanitation fee for all vehicles is $350.00. Melbourne Star Chauffeured Cars are not responsible for any delays or termination of journey caused by hazardous road conditions (e.g. accidents, etc.). Melbourne Star Chauffeured Cars are not responsible for any articles left in the vehicles. Vehicles cannot be loaded beyond seating capacity. Luggage, prams and other accessories are restricted to boot capacity only – those which do not fit in the boot of a sedan will not be placed within the vehicle under any circumstance. In this instance the client is liable to organize alternative means/transport to transfer their luggage. Consumption of water within all of our vehicles is permitted. Melbourne Star Chauffeured Cars require all other beverages and food to be approved prior to the booking, under which circumstances the client assumes full financial responsibility for any damage to the vehicle.